Frequently Asked Questions

Fully Managed IT Services – Quantuva oversees, manages, supports, and secures all IT systems and users for a fixed, predictable monthly fee.

Co-Managed IT Services – We augment your internal IT team by handling patching, routine tasks, one-off services, and special projects, while your in-house team manages the rest.

• Cybersecurity 
• Cloud Services
• Network connectivity (ISP services)
• Mobile application development 
• IT consulting 
• Automation and blockchain 
• Software development

By focusing on IT strategy and compliance guidance, Quantuva addresses two key gaps in the IT service industry. This expertise enables clients to:

• Save time and money while boosting profitability.
• Decrease employee frustration and enhance team morale
• Strengthen defences against data breaches, ransomware, and legal risks.
• Reduce cybersecurity and compliance risks.

Core Services are essential, foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO: Provides strategic direction, budgeting, planning, and consulting, including account reviews and IT roadmaps to advance digital transformation.
• Managed Services Concierge: Acts as your main contact for all account-related matters, coordinating between your vCIO and service team. 

Manages inquiries about IT services, invoices, and various business-enabling technologies that support decision-making, collaboration, productivity, compliance, business continuity, security, and efficiency.

• Client Management Tools: Includes Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance: Coordinates directly with your other technology vendors for incident resolution, ticket management, and escalations. 

Also provides basic support for questions about your environment and access requests, such as IP allocation or network traffic management. 

This includes hardware manufacturers, software developers, cloud service providers, ISPs, telecom brokers, printer and copier companies, and local couriers.

• Procurement Services: Sources products from authorised channels, recommends business-class solutions, handles configuration options, ensures proper registration, manages licensing and warranties, and guarantees product authenticity.
• Network Management: Covers monitoring, administration, reporting, domain name and SSL certificate management, remote and on-site incident remediation.

For clients with multiple locations requiring expanded Network Management & Vendor Technical Assistance, additional Core Services charges may apply.

Quantuva selectively collaborates with expanding organisations that value integrating strategy and budgets into a proven IT process, based on standards and best practices, to enhance performance and reduce risk.

We develop and sustain robust, discreet, and secure IT systems by actively involving and advising our clients through regular Strategic Business Reviews with a vCIO.

To ensure thorough, data-driven quality controls, most Quantuva locations restrict new client onboardings to two per month. This approach helps us build increasing operational efficiency for our clients over the course of our partnership.

Quantuva is designed to be inherently responsive. We collaborate with organisations that value a standards-based approach for shaping the architecture and management of their IT systems.

This approach allows our clients to benefit from technology that enhances their business without the need for constant emergency fixes, freeing them to concentrate on business growth.

We provide users with direct support access, removing bottlenecks and enabling us to gather data to identify training needs and suggest system improvements.

Our Service Level Agreement categorises client issues into P1, P2, P3, and P4 priorities. A major server or cloud application outage is classified as P1, while a password reset is a P4. The good news is that we offer a self-service password solution to avoid the need for ticket submission.

The results are akin to compound interest: investing in the process yields increasing benefits over time in service quality and responsiveness. Conversely, delaying investment makes it difficult to catch up.

Operationally mature organisations in the following verticals:

• Legal
• Finance
• Insurance
• Transportation logistics
• Consulting
• Manufacturing
• Healthcare
• Nonprofit
• Dating apps
• Telemedicine